Customer Care Specialist German - Part-time (Freelancer/Working Student/Fixed Contract)(m/f/x)

#You is a platform for building and scaling direct-to-consumer brands. Behind the project is a strong team with years of experience in building lifestyle brands. Under the umbrella of #You, we are building the next generation of social media brands with the help of influencer marketing and strong brand-based communities. Our current brand portfolio includes the home fragrance brand AVA & MAY and the personal fragrance brand FAYNT.

At AVA & MAY, we have set ourselves the goal of bringing the world into your home with unique fragrances and creating special moments. We are a fast-growing home & living brand that has already successfully established itself internationally. We are backed by a loyal community, hundreds of thousands of customers and an international, experienced team that is passionate about driving the success of AVA & MAY.

• You will be the face of our company to our customers, helping to create a consistently positive experience.
• Handling inquiries via email, phone, or chat, you respond in a friendly, efficient, and solution-focused manner.
• You collaborate with our delivery partners to quickly resolve any shipping or logistics-related issues.
• By working closely with internal teams, you ensure that customers receive accurate, timely, and helpful information.

• Language Proficiency: Fluent in both German and English. Proficiency in French and/or Italian will be considered an advantage and will enhance your possibilities.
• You demonstrate a high level of empathy, patience, and understanding when interacting with customers. Address their needs and problems with a customer-first mindset.
• Possess a basic knowledge of computer usage and a willingness to learn new programs and portals.
• Availability: As a freelancer, working student, or temporary contract worker, ideally you will be able dedicate 20 hours of work per week, with a time period from the 1st of November to the 31st of December 2025.

• Exciting projects and highly motivated team members
• We value feedback in all directions
• We are focused on digital communication

#You is a young, ambitious and fast growing technology-enabled brand builder in the field of direct-to-consumer e-commerce. Founded by an experienced team with a track record of launching and scaling DTC brands, we set ourselves apart with state of the art technology & operations, best in class marketing, creative content and a strong community of loving customers. All these provide the backbone to the fast growth of our brand portfolio.

Want to learn more about us, our benefits and what makes us special? Please check out our careers page to find more information!