Working Student (f/m/d) - Quality Management

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Are you interested in quality management and enjoy working in a dynamic customer-focused environment? Then become part of our Quality Management Team in Customer Services and support us as a working student with:

Tasks

• Analysis and evaluation of customer feedback and complaints.
• Development and implementation of quality management processes and procedures.
• Support in creating and maintaining quality-related documentation and reports.
• Collaboration in conducting audits and assessments to ensure quality standards.
• Research and analysis of industry trends and best practices in customer service.
• Maintenance of quality management tools and systems.
• Preparation of customer service performance metrics and KPIs.
• Supporting process improvement initiatives based on quality management findings.

Qualifications

Ideally, you are studying with a focus on business administration, quality management, customer research or a comparable subject area. Internships and possibly vocational training are an advantage.

• You are a strong communicator (in German and English and ideally in another European language), analytical, and have a good understanding of process management.
• (Initial) knowledge of quality management principles, customer service standards, and industry-specific regulations.
• Interest in technology topics and willingness to learn.
• Very good knowledge of MS Office/Google Workspace.
• You work independently, but also enjoy working in a team.
• Availability on at least two days per week and a maximum of 20 hours per week, during the semester break preferably more.

In order to simplify and accelerate our application process, we would appreciate it if you could provide us with your enrollment certificate directly with your application.

Benefits

• Hybrid working model with home office option.
• Flexible working hours through trust-based working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve. 

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.